Achieving Success Through Targeted Initiatives
What is a Practice Level Plan?
- Brainstorming
- Collaboration
- Identifying Obstacles
- Determining Solutions
- Recognizing Opportunities
- Goal-setting
- Mapping the path to success
- Execution & Accountability
How Do We Identify Opportunities?
Practice Evaluation Framework
Practice Level Plan
Recommended Areas of Focus – “Example Dental Practice”
- Improved Communication, Collaboration, Accountability & Alignment
- Current: No meetings, morning huddles or incentives for practice growth
- Goal: Clear communication, accountability, practice goals and more productive regular meetings
- How: Morning Huddles/Meetings, Middle Mgmt Training, Office wide bonus plans, Goals & Dashboards
- Why: Common goals and vision, alignment of incentives towards patient care and practice growth
- Improved Patient Retention
- Current: Hygiene Reappointment % = 78% vs 90% average / Pre-Appointment % = 72% vs 83% average
- Goal: Reappointment rate >90% / Pre-Appointment % >80%
- How: Accountability around reappointment (in hygiene room) and reactivation (in practice, leveraging SDM)
- Why: Improved patient retention, oral/systemic health of patients
- Supply Expense Optimization
- Current: Supply Expense = 6.3% of Collections vs 4.0% SDM target
- Goal: Supply Expense <5.0% of Collections
- How: Introduction of ordering best practices, evaluation of Darby pricing and relationship
- Why: Savings from supplies can be used to invest in people, technology, etc….
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